Credit Control Training

Understanding Credit

The following topics are covered: Cutting down on credit; Bad debts; and Sales discounts.

Credit Control Training duration: 1 months (32 hours)

Is My Customer Credit Worthy?

The following topics are covered: Credit application form; Trade references; Bankers references; Credit checks; and Credit insurance.

Credit Control Routines

The following topics are covered: Terms and conditions of sale; Interest; Invoices and Aged debt analysis and debt turn.

Debt Recovery Through the Courts

The following topics are covered: The Courts and their powers of collection; and 3 track system - (Full description in unit 2).

Statutory Demands, Insolvency and Bankruptcy

The following topics are covered: Statutory demands; Insolvency; Winding up petitions; Voluntary arrangements; and Administration orders.

VAT & Tax Relief for Bad Debts

The following topics are covered: What VAT relief is available? How to claim relief; and Tax relief.

Telephone Communication

The following topics are covered: Telephone skills; Handling problems and objections; Dealing with difficult customers and controlling anger; and How to gain commitment to pay.

Written Communication

The following topics are covered: When to choice written forms of communication; Email verses letters and when is each format appropriate? Sample letters (Request for payment, Demand for payment and Legal demand for payment).


  • ACCA Approved employer at Gold level
  • Matrix approved training with highest standards
  • Authorised and Regulated by Financial Conduct Authority – FCA
  • Firm of Chartered Certified Accountants & Registered Auditors
  • 1 – 1 training sessions in our Accountancy firm with Qualified Accountants
  • Licensed software installed on your laptop
  • Approved by AAT, Oxford Cambridge and RSA
  • 100% Practical training on real company documents
  • 100% Flexible – You choose day, time and location of your own choice
  • Multiple locations – Park Royal, Canary Wharf, Barking, Elephant & Castle, Birmingham
  • Regular performance reviews to identify learning gaps
  • Job market awareness sessions
  • Professional CV and Interview preparation
  • Guaranteed Work Placement
  • Reference to employers
  • Support with PER for ACCA / AAT / CIMA
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