Understanding Credit
The following topics are covered: Cutting down on credit; Bad debts; and Sales discounts.
Credit Control Training duration: 1 months (32 hours)
The following topics are covered: Credit application form; Trade references; Bankers references; Credit checks; and Credit insurance.
The following topics are covered: Terms and conditions of sale; Interest; Invoices and Aged debt analysis and debt turn.
The following topics are covered: The Courts and their powers of collection; and 3 track system - (Full description in unit 2).
The following topics are covered: Statutory demands; Insolvency; Winding up petitions; Voluntary arrangements; and Administration orders.
The following topics are covered: What VAT relief is available? How to claim relief; and Tax relief.
The following topics are covered: Telephone skills; Handling problems and objections; Dealing with difficult customers and controlling anger; and How to gain commitment to pay.
The following topics are covered: When to choice written forms of communication; Email verses letters and when is each format appropriate? Sample letters (Request for payment, Demand for payment and Legal demand for payment).
