The Credit Controller/ Collector profile is to monitor and manage Clients, Buyers/Customers’ accounts by adopting organisational guidelines to collect monies owed and to meet the work quality target. The role includes active and practical communication with customers who have not paid or who have reached credit limits or minimise bad debts but maintaining constructive relationships on a long term basis with buyers and customers.
KBM Tutors and Teachers will deliver coaching and learning to improve their knowledge, skills and behaviours to meet the requirements of the Credit Controller / Collector. Candidate will be able to process credit applications; agreeing credit terms and payment arrangements, invoicing, monitoring payment, allocating and reconciling cash, proactively contacting customers to collect the debt and outstanding balances; resolving disputes, debt support and recommending write-offs. KBM will help the apprentice in building knowledge, skills and behaviours as under:
Employers will set the selection criteria for their Apprenticeships. Employers may want most candidates to have Level 2 Maths and English. Other relevant or prior experience may also be considered as an alternative Employers may stipulate higher entry requirements than those listed and should, therefore, be treated as the minimum entry criteria.
This apprenticeship has entry level role to the organisation. The apprentice will be fully competent in the role and can continue to develop their career within the organisation through a range of possible pathways. These include senior credit controller/collector, credit risk analyst, team leader and credit manager. If the apprentice chooses to study the suggested CICM qualification, they can be affiliate members of the Chartered Institute of Credit Management a pathway towards full qualification as a credit manager and full professional membership of the Chartered Institute of Credit Management.
After completion of the apprenticeship, we continue to track and engage learners by offering support surrounding employment, including new careers advice. KBM offers guaranteed work placements either within the KBM Group of companies or our extensive network of partners.
We meet individuals in achieving the 20% off the job learning rule & includes formal face to face teaching at our training centre &/or virtual classroom training. Practical skills training, E-learning modules & research projects / independent study assignments. Training is underpinned by 1:1 & group tutor coaching sessions (face to face/Skype). On the job training includes job shadowing, experiential learning to gain real-world skills. We always recommend a workplace mentor for learners to utilise in addition to our training services to help develop knowledge & skills & appropriate workplace behaviours & practices. Our dedicated staff will offer coaching formally & informally in sessions or via email, phone & text.
Advanced Credit Controller / Debt Collection Specialist profile include to work with internal and external customers, both commercial and consumer, to ensure that the cash flow of their organisation is maximised while attaining customer outcomes. He can specialise in Credit Risk or Advanced Collection or Enforcement & Recovery. The role includes active and practical communication with customers who have not paid or who have reached credit limits or minimise bad debts but maintaining constructive relationships on a longer-term basis with buyers and customers.
KBM Tutors and Teachers will deliver coaching and learning to improve their knowledge, skills and behaviours to meet the requirements of the Credit Controller / Collector. The role focus is toward active interaction with customers at high risk because of multiple debts, consistently reaching credit limits or breaching credit agreements, missing repayments to minimise/recover bad debts but maintaining sustainable relationships. Apprentice roles are fast-paced and target driven with detailed knowledge of law, regulations and business environment. KBM will help the apprentice in building knowledge, skills and behaviours as under:
Individual employers will set the selection criteria for their Apprenticeships. Employers may want most candidates to have Level 2 Maths and English. Other relevant or prior experience may also be considered as an alternative.
Apprentice can apply professional membership of the Chartered Institute of Credit Management or the London Institute of Banking & Finance, depending on which qualification is taken.
After completion of the apprenticeship we continue to track and engage learners by offering support surrounding employment, including additional careers advice. KBM offers guaranteed work placements either within the KBM Group of companies or our extensive network of partners.
We meet individuals in achieving the 20% off the job learning rule & includes formal face to face teaching at our training centre &/or virtual classroom training. Practical skills training, E-learning modules & research projects / independent study assignments. Training is underpinned by 1:1 & group tutor coaching sessions (face to face/Skype). On the job training includes job shadowing, experiential learning to gain real-world skills. We always recommend a workplace mentor for learners to utilise in addition to our training services to help develop knowledge & skills & appropriate workplace behaviours & practices. Our dedicated staff will offer coaching formally & informally in sessions or via email, phone & text.
End Point Assessment will be carried out to check the ability of the apprentice to demonstrate competence in the role. It takes place in the last circa three months of the apprenticeship, once the apprentice has met the Gateway criteria, and consists of the assessment methods described below:
